Exchange and Repair

Exchange Program for WPG Vacuum Cups

Any N-Series Metal Handle cup or Vertical Handle cup (regardless of condition) may be returned to Wood’s Powr-Grip in exchange for a remanufactured vacuum cup of the same model, at a reduced cost.*

The following Vacuum Cups qualify for the Exchange Program:

Please include the Exchange, Repair & Warranty Return Form
Shipping Label is available here

*Because this service relies on a continued source of parts, reduced-cost
remanufactured vacuum cups are only available for purchase when exchanged
for an equal number of used cups.

Frequently Asked Questions

Where do I send my vacuum cups for the Exchange Program? »

Include the Exchange, Repair & Warranty Return Form.
Shipping Label is available here.

Securely attach a label to the package addressed to :
Wood’s Powr-Grip Co., Inc.
908 West Main Street
Laurel, MT 59044
USA

You will be billed for the services provided (excluding warranty service) and the return postage. All exchange cups will be shipped Ground unless otherwise specified on the Exchange, Repair & Warranty Return Form.

You can ship the vacuum cup in its protective carrying case, as we will supply a new one.
Note: If you are shipping an N-Series vacuum cup, most carriers will accept the carrying case without other packaging. Make sure the case is securely taped shut.

Ship the package with the freight paid.

For purchases outside of North America

Return the product to point of purchase.

Can other Wood's Powr-Grip cups be returned for repair? »

Yes. Any vacuum cup not listed above may be returned for repair, since it is not eligible for the Exchange Program.

Guides to Maintenance, Troubleshooting and Repair for vacuum lifting and mounting cups can be found here.

Is my vacuum cup covered under warranty? »

Wood’s Powr-Grip vacuum cups are warranted for one year after sale. If a problem develops during the warranty period, complete the Exchange, Repair & Warranty Return form and ship the complete product back for inspection.

WARRANTY DOES NOT APPLY WHEN:

– Rubber portions have been cut or scratched during use.
– Repairs are required due to abnormal wear and tear.
– The product has been abused, misused or neglected.
– Alterations have been made to the product.

If the problem is found to be defective workmanship or materials, the product will be repaired or replaced without charge.

A problem not covered under warranty will be repaired automatically, unless the customer includes a written request for notification of costs prior to repair. Otherwise, the customer assumes all responsibility for repair costs.

Do I need to return my cup with the case? »

NO.  Please keep your old case as a spare.  We automatically replace carrying cases and pad covers for remanufactured (exchanged) vacuum cups.

What are the quality standards for Exchanged Cups? »

Remanufactured (exchanged) vacuum cups pass the same inspections and tests as new products.

How long does it take to get my Exchange Cup? »

Depending on the size of the order, remanufactured cups are usually shipped back within 3 business days after we receive them. NOTE: For faster service and reduced shipping costs, many dealers now stock Exchange Cups. Click the FAQ below to see which dealers offer the Exchange Program:

Which dealers offer the Exchange Program? »

Equipment Repair

For repairs in North America:

Please include the Equipment Repair Form.
Shipping Label is available here.

  • Crate or package the equipment securely. Complete the Equipment Repair Form and include it inside with the equipment.
  • Securely attach a shipping label to the package addressed to:
    Wood’s Powr-Grip Co., Inc.
    908 West Main Street
    Laurel, MT 59044
    USA
  • Ship the package, with the freight paid.

NOTE:  All freight charges, other than those for warranty repair, will be billed to the customer.

If not under warranty, a cost will be quoted for you.  Once you agree to that cost, WPG will make the repairs and then charge you after return delivery has been made.

For repairs outside of North America:

Factory repair services outside of North America »

AUSTRALIA
Bremner Glass Equipment
4 Walker Street
Braeside, Victoria 3195
Australia
61-3-9587-2400 (phone)
61-3-9587-5933 (fax)
www.bge.com.au
AUSTRIA
Glastechnik Holger Kramp GMBH
Postfach 1116
23617 Stockelsdorf
Germany
49-451-499 6910 (phone)
49-451-499 6949 (fax)
www.glastechnik.com
BELGIUM
Glastechnik Holger Kramp GMBH
Postfach 1116
23617 Stockelsdorf
Germany
49-451-499 6910 (phone)
49-451-499 6949 (fax)
www.glastechnik.com
ENGLAND 1
AKAWA GGR UNIC
Presentation House
Broadgate, Broadway Business Park
Oldham OL9 0JA
UK
0161 683 2580 (phone)
0161 683 4444 (fax)
www.ggrglass.co.uk
ENGLAND 2
AKAWA GGR UNIC South
Units 8 – 10 Ridgeway
Drakes Drive
Long Crendon Industrial Estate
Long Crendon
Buckinghamshire HP18 9BF
UK
01844 202071 (phone)
01844 202075 (fax)
www.ggrglass.co.uk
GERMANY 
Glastechnik Holger Kramp GMBH
Postfach 1116
23617 Stockelsdorf
Germany
49-451-499 6910 (phone)
49-451-499 6949 (fax)
www.glastechnik.com
JAPAN
Sugimura Syoji Co., LTD
2-5-18 Itachibori
Nishi-Ku, Osaka 550-0012
Japan
06-532-0720 (phone)
06-532-7337 (fax)
www.nsg.co.jp/gwl/
NETHERLANDS
Glastechnik Holger Kramp GMBH
Postfach 1116
23617 Stockelsdorf
Germany
49-451-499 6910 (phone)
49-451-499 6949 (fax)
www.glastechnik.com