- The information we collect, how it is used, and with whom it may be shared.
- The choices available to you regarding the use of your information and ways to correct inaccuracies in your information.
- The security procedures in place to protect against the misuse of your information.
The Information We Collect
During the course of normal business, we collect and maintain personal contact information from a variety of sources. These sources include, but are not limited to, information provided via online forms, emails, social media interactions, purchases or directly from networking opportunities, trade show attendance and telephone conversations.
When you visit our website, you may provide us with two types of information: (1) personal information that is collected on an individual basis, which you knowingly choose to disclose; and (2) website use information collected on an aggregate basis, as you and others browse our website.
Personal Information you choose to provide Registration Information - You may provide us with information about yourself, your company or your practices when you apply to become a registered user of WPG.com, register for certain services, or register for email newsletters and alerts, or contact us with inquiries or feedback.
Zoho CRM Tracking - Zoho is a third party service that automatically captures IP address and links it to your email address and other personal information you knowingly provide on our website through forms, or through regular email correspondence. Zoho keeps a complete history of all the pages an IP visits, along with the duration spent on each page.
Email Information - If you choose to correspond with us through email, we may retain your email address and other contact information, the content of your email messages, together with our responses, as well as any other communications, whether conducted through email or other ways.
Website Use Information Similar to other commercial websites, our website utilizes a standard technology called cookies and web server logs to collect information about how our website is used. A cookie is a very small text document, which often includes a unique and anonymous identifier. When you visit our website, it asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website. Each website can send its own cookie to your browser, if your browser's preferences allow it. However, to protect your privacy, your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites.
What Cookies We Use
We use the following cookies to improve your experience on our website:
|This cookie is used to maintain sessions across web requests via the PHP session cookie.
|Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
|Google Analytics sets this cookie to store and count page views.
|1 year 1 month 4 days
|The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
|1 year 1 month 4 days
|The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
|Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
|Google Analytics sets this cookie for user behaviour tracking.
|Cloudflare sets this cookie to track users’ activities across multiple websites. It expires once the browser is closed.
|Zoho sets this cookie for the Visitor Live Chat.
|Set when a user first lands on a page. Persists the Hotjar User ID which is unique to that site. Hotjar does not track users across different sites. Ensures data from subsequent visits to the same site are attributed to the same user ID.
|Hotjar sets this cookie to identify a new user’s first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user.
|Set to determine if a user is included in the data sampling defined by site's daily session limit.
|Holds current session data. Ensures subsequent requests in the session window are attributed to the same session.
|Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit.
|Hotjar sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie.
|Remembers whether the user has minimized or closed chat-box or pop-up messages on the website.
|Zoho sets this cookie is used to build a sales analytics cookie.
|Zoho sets this cookie for the login function on the website.
Recommended Method: The best possible way to ensure online privacy is using a Virtual Private Network (VPN). A list of the best-reviewed VPN's can be found here.
To prevent cookies from being saved to your device, you can browse our website using the following services:
- Brave Web Browser: A privacy-oriented web browser. Learn more here.
- Google Chrome: Incognito Mode
- Mozilla Firefox: Private Browsing
- Safari: Private Window
- Microsoft Edge: InPrivate
Or you may block our cookies by changing the settings of your browser: refusing all or some cookies. However, if you change your browser settings to block all cookies (including essential cookies) or use privacy-enabled browsing, you may not be able to access all or parts of our site. If this happens, try using a VPN.
You also have the ability opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
To opt out of Hotjar analytics, follow the guidelines on this page.
How We Use Your Information
Broadly speaking, we use personal information for purposes of administering and expanding our business activities, providing customer service and making available other products and services to you, other customers and prospective customers.
We use your information to adequately respond to your requests and service and maintain your account with us. We will use contact information (like name, address and phone) and that you provide via an online order form or by personally contacting us for the purpose of filling your orders, invoicing, shipping and billing. If we have trouble processing an order, we'll use this information to contact you. We do not store financial information entered on our website (credit card numbers).
Aggregate information, that does not include personal information, is used for research and reporting functions (answering such questions as how people found our website and why they chose to visit it), as well as for other marketing related analysis. At no point in time can we attribute this data to a specific person.
If you sign up to our newsletters, we may contact you via email about upcoming events, new products and services, product enhancements, corporate news, and other information that may interest you, or directly affect you or your account with us. If you no longer want to receive a specific type of correspondence from us, you may opt out of these communications at any time.
Personal Information We will only share your personal information with a third party as needed to answer your inquiries, conduct sales and ship orders. With the exception of parts or products and services associated with our exchange/repair and training programs, most WPG products are sold through Authorized Dealers or Original Equipment Manufacturers (OEMs). In order to respond to your inquiries about new product sales, price and availability, we may share your information with WPG's Authorized Dealers and OEMs.
We may disclose your personal information if required to do so by law or subpoena or if we believe that such action is necessary (a) to conform to the law or comply with legal process served on us or Affiliated Parties; (b) to protect and defend WPG's rights and property, our website, the users of our website, and/or our Affiliated Parties; or (c) to act under circumstances to protect the safety of users of our website, WPG, or third parties.
Website Usage Information We may share your website usage information with third parties in order to improve our product and service offerings to you and other website visitors. To accomplish this, we may incorporate the cookies of our business partners on our website (for example, Zoho, Google AdWords and Google Analytics).
Access to and Control over Your Information
If you have registered an account with WPG, you can update contact information (such as your billing, shipping and email addresses, phone number, etc.) by clicking "My Account" on our website or clicking here to log in to your account.
You may opt out of future marketing communications from WPG at any time by clicking "Opt Out" on the correspondence we have sent you. You can also opt out by contacting a WPG Customer Service Representative using the Contact Us Form or phone number available on our website.
Using either of these methods, you will be able to:
- Find out what data we have about you, if any.
- Change or update the data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
How We Protect Your Information
We take various precautions to protect your information. When you submit sensitive information via our website or web server, your information is protected both on line and off line.
WPG is the sole owner of the information collected, stored and maintained on our website and servers. Electronic gathering of any personal information contained on or transferred from our website or servers by any party, other than us, is strictly prohibited. Violation of this policy by any user, subscriber, representative or partner may result in legal action and will be considered sufficient cause for immediate termination of any or all agreements, services and/or partnerships. Violators will be prosecuted in accordance with laws and penalties set forth by the State of Montana or the United States of America.
Whenever we collect sensitive information (such as credit card data) on our website, the information is encrypted and transmitted to us in a secure way via Secure Sockets Layer SSL, 128 bit encryption services, which are enabled by a reputable SSL certificate provider. Pages utilizing this technology have URLs that start with HTTPS instead of HTTP. You can verify this by looking for a closed lock icon in your web browser or "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted on line, we also protect your information off line. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Because email is not recognized as a secure medium of communication, we request that you do not send sensitive information to us via email.
If you believe your information has been compromised or has not been used in compliance with this policy, please contact us immediately.