Hand Cup Exchange Program
Metal hand cups are experiencing a longer than usual lead time.
EXPECT 8+ WEEK DELAYS
» For the United States and Canada
In most cases, it is not cost-effective to repair Hand Cups or Mounting Cups.
Check here if your items are eligible and...
- Securely package old or damaged cups
- Include the Hand Cup Exchange Program Form
- Attach the Shipping Label
- Send it to us with shipping paid
Depending on the size of the order, exchange cups generally take 3 business days to process, plus shipping times.
For Cups Under Warranty
If it's our fault, we'll fix it for free: Click Here
What About Non-Warranty Items That Aren't Eligible For Exchange?
We recommend:
- Purchasing replacement part(s) to fix simple issues.
- In more serious cases, it's most cost-effective to buy a new Hand Cup or Mounting Cup.
» For Everywhere Else
Return the product to point of purchase.
Frequently Asked Questions
Do I need to return my cup with
the case? »
NO. You can keep your case as a spare if you want. However, you can ship the vacuum cup in its
protective carrying case - we will supply a new one.
Note: Most carriers accept N-Series cases without any other packing. Please securely tape
them shut though.
What are the quality standards for Exchanged Cups? »
Re-manufactured (exchanged) vacuum cups
pass the same inspections and tests as new products.
How long does it take to get my Exchange Cup? »
Currently orders are taking 8+ weeks.
NOTE: For quicker service, many dealers stock Exchange Cups. Click the FAQ below for more info:
NOTE: For quicker service, many dealers stock Exchange Cups. Click the FAQ below for more info: