Hand Cup Exchange Program
» For the United States and Canada
In most cases, it is not cost-effective to repair Hand Cups or Mounting Cups.
This is why WPG accepts exchanges of these Hand Cups for re‑manufactured[?] cups at a reduced cost.
Securely package old or damaged cups and follow these steps:
- Include the Hand Cup Exchange Program Form
- Attach the Shipping Label
- Send it to us with shipping paid.
Depending on the size of the order, exchange cups generally take 3 business days to process, plus shipping times.
For Hand Cups and Mounting Cups Under Warranty
If it's our fault, we'll fix it for free: Click Here
What about Products Not under Warranty and Not Eligible for the Exchange Program?
If you have a Hand Cup or Mounting Cup not covered by warranty or the exchange program, we recommend:
- Purchasing replacement part(s) to fix simple issues.
- In more serious cases, it's more cost-effective to buy a new Hand Cup or Mounting Cup.
» For Everywhere Else
Return the product to point of purchase.
Frequently Asked Questions
Do I need to return my cup with
the case? »
NO. You can keep your case as a spare if you want. However, you can ship the vacuum cup in its
protective carrying case - we will supply a new one.
Note: Most carriers accept N-Series cases without any other packing. Please securely tape
them shut though.
What are the quality standards for Exchanged Cups? »
Re-manufactured (exchanged) vacuum cups
pass the same inspections and tests as new products.
How long does it take to get my Exchange Cup? »
Depending on the size of the order: generally 3
business days plus shipping.
NOTE: For quicker service, many dealers
stock Exchange Cups. Click the FAQ below to see which dealers stock Exchange Cups: