Hand Cup Exchange Program

In most cases, it is not cost-effective to repair Hand Cups or Mounting Cups.
This is why WPG accepts exchanges of these Hand Cups for re‑manufactured[?] cups at a reduced cost.

Securely package old or damaged cups and follow these steps:

  1. Include the Hand Cup Exchange Program Form
  2. Attach the Shipping Label
  3. Send it to us with shipping paid.

Depending on the size of the order, exchange cups generally take 3 business days to process, plus shipping times.

For Hand Cups and Mounting Cups Under Warranty

If it’s our fault, we’ll fix it for free: Click Here

 

What about Products Not under Warranty and Not Eligible for the Exchange Program?

If you have a Hand Cup or Mounting Cup not covered by warranty or the exchange program, we recommend:

 

Frequently Asked Questions

I am outside of North America, where do I send my vacuum cups? »
Return the product to point of purchase.
Is my vacuum cup covered under warranty? »
See our warranty page.
Do I need to return my cup with the case? »
NO.  You can keep your case as a spare if you want. However, you can ship the vacuum cup in its protective carrying case – we will supply a new one.
Note: Most carriers accept N-Series cases without any other packing. Please securely tape them shut though.
What are the quality standards for Exchanged Cups? »
Re-manufactured (exchanged) vacuum cups pass the same inspections and tests as new products.
How long does it take to get my Exchange Cup? »
Depending on the size of the order: generally 3 business days plus shipping.
NOTE: For quicker service, many dealers stock Exchange Cups. Click the FAQ below to see which dealers stock Exchange Cups:
Which dealers offer discounted Exchange Cups? »